Probable cause
aIS (1)
Wording
Alarm indication signal
Custom wording
Specific problem
[stp_id][port]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
Transmission is broken before an equipment in the signal path toward the board. Note : Indicates a distant external failure.It is also called Blue Alarm.
Action
This indicates a defect somewhere on the path of the service towards the equipment. Going backward from devices to devices to the one which is generating the AIS signal. If this operation failed then contact your network infrastructure representative.
Custom comment
MTEP syntax alarms matching this probable cause
- [115] Alarm indication signal
- [131] Autotest failed
- [134] Line AIS
- [135] AIS detected
- [136] AIS detected
- [145] PDH local alarm
- [186] Line AIS detected
- [189] VP AIS detected
- [190] Tributary AIS detected
- [191] Tributary AIS detected
Devices raising this probable cause
- XNA 4600 adapter
- MSU 4422
- Tandberg TT5031 (Conax)
- Tandberg TT5032 (Mediaguard)
- Tandberg TT5033 (Nagravision)
- Tandberg TT5034 (Viaccess)
- ViBE Front End PDH
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
Probable cause
callSetUpFailure (2)
Wording
Call set up failure
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
degradedSignal (3)
Wording
Degraded signal
Custom wording
Specific problem
[code]
Category
Communications
Default severity
minor
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
Input signal is degraded or fluctating.
Action
Check input signal and cable(s). May be due to unexpected switch behaviour
Custom comment
MTEP syntax alarms matching this probable cause
- [110] Degraded signal
- [120] Degraded signal
- [137] Signal low
- [145] Fluctuating input
Devices raising this probable cause
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- MSU 4422
- Tandberg TT5031 (Conax)
- Tandberg TT5032 (Mediaguard)
- Tandberg TT5033 (Nagravision)
- Tandberg TT5034 (Viaccess)
- ViBE
- ViBE Encoder
- ViBE Decoder
- ViBE Front End PDH
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
- ViBE EM1000
- ViBE EM2000
- ViBE EM3000
- N8000
Probable cause
farEndReceiverFailure (4)
Wording
Far-end receiver failure
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
framingError (5)
Wording
Framing error
Custom wording
Specific problem
[stp_id][port][$enu]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
Framing is missing, truncated or cannot be processed.
Action
Check input framing and sources.
Custom comment
MTEP syntax alarms matching this probable cause
- [135] MPEG packets truncated
- [137] 204 coded on ASI main
- [138] Input MPEG framing is missing
- [138] ASI code violations
- [190] Tributary frame truncated
Devices raising this probable cause
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- Newtec QPSK 2080
- Newtec QPSK 2077 Sx
- Newtec QPSK 2077 Hx
- Newtec QPSK 2077 Fx
- XNA 4600 adapter
- Newtec QPSK 2177
- Net Processor 9030
- Net Processor 9040
- Newtec DVB-S 2277
- Newtec DVB-S 2280
Probable cause
lossOfFrame (6)
Wording
Loss of frame
Custom wording
Specific problem
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
In MPEG context: The frame decoder of the board cannot lock on incoming frame. Note : This event, as many other reception alarms, is generally produced by transmission problems in the network. It can also comes for a device partial failure. The quality of transmission shall be analysed by skilled staff. A check of network state shall be made. If no cause is directly detected there, a transmission analyser shall be used in place of the device for comparison. If a test system is not available a device exchange can be performed. Hereunder analysis proposal covers only trivial causes. In network context: The board is delivering a fully valid signal while there are frame losses
Action
In MPEG context: Check the good cable is plugged on the board input. If received signal conformity is proved, de plug and re plug the board. Wait until it is recognised by the control and command software. If the state is still the same, please contact your after sales representative for analysis and repair. In network context: Check the transmission quality to improve the received signal conformity. If transmission quality is still correct, please contact your after sales representative for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [115] Loss of frame
- [134] PL Loss of Frame
- [136] Lost or misinserted cells
- [145] No Frame Sync
- [145] No PDH framing
- [186] PL loss of frame
Devices raising this probable cause
- XNA 4600 adapter
- MSU 4422
- Tandberg TT5031 (Conax)
- Tandberg TT5032 (Mediaguard)
- Tandberg TT5033 (Nagravision)
- Tandberg TT5034 (Viaccess)
- ViBE Front End PDH
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
Probable cause
lossOfPointer (7)
Wording
Loss of pointer
Custom wording
Specific problem
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Selectable
Diagnosis
The VC4 container cannot be extracted by the frame decoder of the NI (or TAE) board on incoming frame. Or on a NI DS3, PLCP framing cannot be recovered. Note : This event, as many other reception alarms, is generally produced by transmission problems in the network. It can also comes for a XNA partial failure. The quality of transmission shall be analysed by skilled staff. A check of network state shall be made. If no cause is directly detected there, a transmission analyser shall be used in place of the XNA for comparison. If a test system is not available an XNA exchange can be performed. Hereunder analysis proposal covers only trivial causes.For DS3-PLCP, STM1 or STS3c only.
Action
Check the good cable is plug on NI(TAE) board input. If received signal conformity is proved, de plug and re plug the NI (TAE) board. Wait until it is recognised by the control and command software. If the state is still the same, please contact your after sales representative for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [134] Loss of Pointer
- [186] Pointer or PLCP loss
Devices raising this probable cause
- XNA 4600 adapter
Probable cause
lossOfSignal (8)
Wording
Loss of signal
Custom wording
Specific problem
[$enu][stp_id][port][channel]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
No input signal detected.
Action
Check signal at the input port and check cable(s)
Custom comment
MTEP syntax alarms matching this probable cause
- [7] no signal in PES INTF
- [17] No SDI signal
- [25] No signal
- [26] No analog signal
- [26] No SDI signal
- [27] no signal
- [27] no reference signal
- [34] No SDI signal
- [45] no SDI signal
- [47] Internal secure mode activated
- [63] Signal is lost at the input port %2
- [64] Signal is lost at the input port %2
- [110] Loss of signal
- [115] Loss of signal
- [120] Loss of signal
- [132] No signal on reference input
- [132] No signal on digital video input
- [132] No signal on analog video input
- [134] Signal lost
- [135] Tributary lost
- [137] Input data loss
- [138] ASI optical signal loss
- [138] LVDS input signal loss
- [140] Input Loss
- [140] Input Loss
- [145] Absence RF
- [145] No signal
- [145] No G703 signal
- [146] No input
- [147] No signal
- [154] No signal is detected (input %1)
- [155] Loss of signal
- [186] Signal lost
- [190] Tributary lost
Devices raising this probable cause
- Audio Video Acquisition
- DBE 2110 (1 internal video 4 audios)
- DBE 2110 (1 internal video 8 audios)
- DBE 2100 (1 external video 4 audios)
- DBE 2120 (4 audios)
- DBE 2120 (8 audios)
- DBE 2120 (12 audios)
- DBE 4110 (DSNG)
- DBE 4120 (Contribution)
- DBE 4130 (Broadcast)
- DBE 4140 (Local insertion)
- SSEB/DSS (MSE)
- SSEB/ISO (MSE)
- DBX 2200 (4 TS inputs)
- DBX 2200 (8 TS inputs)
- DBX 2200 (12 TS inputs)
- DBX 4300 (6 to 26 TS inputs)
- MUXEMB/DSS (23 TS inputs)
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- XNA 4600 adapter
- MSU 4422
- Tandberg TT5031 (Conax)
- Tandberg TT5032 (Mediaguard)
- Tandberg TT5033 (Nagravision)
- Tandberg TT5034 (Viaccess)
- Rate Shaper
- DBD4431 - DVB QPSK Demodulator
- V-SFN Itis Adapter
- ViBE Encoder
- ViBE Decoder
- ViBE Front End PDH
- Newtec QPSK 2177
- DBD 4433 - QPSK Input
- DBD 4433 - QAM Input
- DBD 4433 - ASI Input
- DBD 4433 - PDH Input
- DBD 4433 - ATM Input
- DBD 4433 - DSNG Input (Q/8/16)
- DBD 4436 - QPSK Input
- DBD 4436 - QAM Input
- DBD 4436 - ASI Input
- DBD 4436 - PDH Input
- DBD 4436 - ATM Input
- DBD 4436 - DSNG Input (Q/8/16)
- DBD 4437 B - Dual Service 420
- DBD 4437 8 - Single Service 420/422P
- DBD 4437 9 - Single Service 420/422P
- DBD 4437 X - Single Service 420
- DBD 4437 Y - Single Service 420
- DBD 4437 Z - Single Service 420
- Net Processor 9030
- Net Feeder 9010
- HDE 8100
- HDD 8200
- Net Processor 9040
- Newtec DVB-S 2277
- Newtec DVB-S 2280
- ViBE EM1000
- ViBE EM2000
- Amber
- ViBE EM3000
- ViBE Mobile TV
- N8000
- Vecima VistaLynx QAM
Probable cause
payloadTypeMismatch (9)
Wording
Payload type mismatch
Custom wording
Specific problem
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
The VC4 container extracted by the frame decoder of the NI (or TAE) board does not contain ATM cells. Note : This event, as many other reception alarms, is generally produced by transmission problems in the network. It can also comes for a XNA partial failure. The quality of transmission shall be analysed by skilled staff. A check of network state shall be made. If no cause is directly detected there, a transmission analyser shall be used in place of the XNA for comparison. If a test system is not available an XNA exchange can be performed. Hereunder analysis proposal covers only trivial causes.
Action
Check the good cable is plug on NI(TAE) board input. This is generally caused by an SDH wrong routing. If received signal conformity is proved, de plug and re plug the NI (TAE) board. Wait until it is recognised by the control and command software. If the state is still the same, please contact your after sales representative for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [134] Payload type mismatch
- [186] Payload type mismatch
Devices raising this probable cause
- XNA 4600 adapter
Probable cause
transmissionError (10)
Wording
Transmission error
Custom wording
Specific problem
[code][hdlc]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Transmission error.
Action
Check the HDLC link. Check the status of the encoder
Custom comment
MTEP syntax alarms matching this probable cause
- [34] Problem with slave %4
- [59] Communication problem (@hdlc %1)
- [95] Transmission error
- [139] Transmission error with hdlc @ %1
- [155] CRC error
Devices raising this probable cause
- DBE 2110 (1 internal video 4 audios)
- DBE 2110 (1 internal video 8 audios)
- DBE 2100 (1 external video 4 audios)
- DBE 2120 (4 audios)
- DBE 2120 (8 audios)
- DBE 2120 (12 audios)
- DBE 4110 (DSNG)
- DBE 4120 (Contribution)
- DBE 4130 (Broadcast)
- DBE 4140 (Local insertion)
- SSEB/DSS (MSE)
- DBX 4300 (6 to 26 TS inputs)
- MUXEMB/DSS (23 TS inputs)
- ViBE
- ViBE EM3000
Probable cause
remoteAlarmInterface (11)
Wording
Remote alarm interface
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
excessiveBER (12)
Wording
Excessive BER
Custom wording
Specific problem
[$enu]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
BER is too high.
Action
Verify the modulator's parameters and the input signal
Custom comment
MTEP syntax alarms matching this probable cause
- [137] Input Bit Error Rate High
- [137] Bit error rate
Devices raising this probable cause
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
Probable cause
pathTraceMismatch (13)
Wording
Path trace mismatch
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
unavailable (14)
Wording
Unavailable
Custom wording
Specific problem
[$enu]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Input streams scheduled to be groomed are not present at the input at grooming time or a unit is temporary unavailable (during a software download for example)
Action
Contact Customer Service
Custom comment
MTEP syntax alarms matching this probable cause
- [66] Stream cannot be output at this time
Devices raising this probable cause
- Rate Shaper
- Opal II
Probable cause
signalLabelMismatch (15)
Wording
Signal label mismatch
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
- [136] AAL type mismatch
Devices raising this probable cause
Probable cause
lossOfMultiFrame (16)
Wording
Loss of multi frame
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
receiveFailure (17)
Wording
Receive failure
Custom wording
Specific problem
[code][hdlc]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
In Flextream context The encoder cannot communicate with the allocator via the HDLC bus. In Remote Flextream context For encoder: no bitrate order from remote allocator received For allocator: complexity not received
Action
In Flextream context Check the HDLC link. Check the status of the allocator. If the alarm registers again, contact Customer Service for analysis and repair In Remote Flextream context Check ethernet connections and encoders configuration
Custom comment
MTEP syntax alarms matching this probable cause
- [59] Problem with allocator
- [139] Receive failure from master
- [143] [REMOTE FLEXTREAM] Receive failure
Devices raising this probable cause
- ViBE
- ViBE Encoder
- Net Processor 9030
- Net Processor 9040
- ViBE EM1000
- ViBE EM2000
- Amber
- ViBE EM3000
- ViBE Mobile TV
Probable cause
transmitFailure (18)
Wording
Transmit failure
Custom wording
Specific problem
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
The transmit level alarm indicates that the requested transmit level at L-band can not be reached. This is caused by saturation of the level generating hardware, due to internal compensation and/or calibration.
Action
This alarm can be removed by increasing or decreasing the transmit level
Custom comment
MTEP syntax alarms matching this probable cause
- [138] Transmit level failure
Devices raising this probable cause
- Newtec QPSK 2080
- Newtec QPSK 2077 Sx
- Newtec QPSK 2077 Hx
- Newtec QPSK 2077 Fx
- Newtec QPSK 2177
- Net Processor 9040
Probable cause
modulationFailure (19)
Wording
Modulation failure
Custom wording
Specific problem
[$enu]
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
- [173] Nominal Modulator Fault
- [173] Redundant Modulator Fault
Devices raising this probable cause
- DBP 282 M (2x1 channels)
- Vecima VistaLynx QAM
Probable cause
demodulationFailure (20)
Wording
Demodulation failure
Custom wording
Specific problem
[$enu]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Receiver is not locked.
Action
Check the input signal. Contact Customer Service
Custom comment
MTEP syntax alarms matching this probable cause
- [154] Receiver demodulator is not locked (input %1)
- [154] QPSK receiver Viterbi module is not locked (input %1)
- [154] Receiver deinterleaver is not locked (input %1)
- [154] Front-End (Receiver) is not locked (input %1)
Devices raising this probable cause
- DBD 4433 - QPSK Input
- DBD 4433 - QAM Input
- DBD 4433 - ASI Input
- DBD 4433 - PDH Input
- DBD 4433 - ATM Input
- DBD 4433 - DSNG Input (Q/8/16)
- DBD 4436 - QPSK Input
- DBD 4436 - QAM Input
- DBD 4436 - ASI Input
- DBD 4436 - PDH Input
- DBD 4436 - ATM Input
- DBD 4436 - DSNG Input (Q/8/16)
Probable cause
broadcastChannelFailure (21)
Wording
Broadcast channel failure
Custom wording
Specific problem
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
connectionEstablishmentError (22)
Wording
Connection establishment error
Custom wording
Specific problem
[$enu][channel]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
Connection has been broken or cannot be established.
Action
Check the connection. If the problem persists, contact Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [27] communication problem
- [34] Communication problem
- [34] DSP communication problem
- [34] Dynamux problem with master
- [43] Communication problem SIMS->MUX
- [43] Communication problem MUX->SIMS
- [45] communication problem
- [86] TCP connection from the Mediation Unit impossible
- [94] Connection establishment error
- [95] Connection establishment error
- [102] Connection establishment error
- [106] Connection establishment error
- [134] Board not responding
- [135] Board not responding
- [136] Board not responding
- [145] No response
- [145] Tuner fail
- [145] No response
- [145] No response
- [146] No response
- [147] No response
- [168] Communication problem with Mediation Unit
- [168] Device does not respond
- [183] Board not responding
- [207] Application Equipment Interface does not respond
Devices raising this probable cause
- Audio Video Acquisition
- Modulator
- Redundant Switching Unit
- Mediation Unit
- Switcher
- Network Adapter
- ECM Generator
- General Purpose Interface
- DBE 2110 (1 internal video 4 audios)
- DBE 2110 (1 internal video 8 audios)
- DBE 2100 (1 external video 4 audios)
- DBE 2120 (4 audios)
- DBE 2120 (8 audios)
- DBE 2120 (12 audios)
- DBE 4110 (DSNG)
- DBE 4120 (Contribution)
- DBE 4130 (Broadcast)
- DBE 4140 (Local insertion)
- SSEB/DSS (MSE)
- SSEB/ISO (MSE)
- DBX 2200 (4 TS inputs)
- DBX 2200 (8 TS inputs)
- DBX 2200 (12 TS inputs)
- DBX 4300 (6 to 26 TS inputs)
- MUXEMB/DSS (23 TS inputs)
- MSU 4422
- Tandberg TT5031 (Conax)
- Tandberg TT5032 (Mediaguard)
- Tandberg TT5033 (Nagravision)
- Tandberg TT5034 (Viaccess)
- Server
- DBS2930
- Rate Shaper
- DBD4431 - DVB QPSK Demodulator
- DBD4431 - COFDM
- SFN Adapter
- ViBE
- ViBE Encoder
- ViBE Decoder
- Net Processor 9030
- HDE 8100
- HDD 8200
- Net Processor 9040
- Amber
- ViBE EM3000
- Opal II
- ViBE Mobile TV
Probable cause
invalidMessageReceived (23)
Wording
Invalid message received
Custom wording
Specific problem
[code][ECM_id][hdlc][$enu]
Category
Communications
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Invalid message received.
Action
Contact Customer Service
Custom comment
MTEP syntax alarms matching this probable cause
- [59] CRC error in reply (@hdlc %1)
- [59] Address error in reply (@hdlc %1)
- [59] Discontinuity in exchange (@hdlc %1)
- [63] Unrecognized message received from the device
- [63] Received status for an invalid input port
- [64] Unrecognized message received from the device
- [64] Received status for an invalid input port
- [66] Invalid recode option specified
- [66] Invalid name specified by the Ad Server
- [94] Invalid message received
- [97] Invalid message
- [97] unknown message type
- [97] Message too long
- [97] invalid parameter length
- [97] Index absent from the message
- [97] control word absent from the message
- [97] message reception unknown
- [97] message ciphering unknown
- [97] Not supported cw_encryption parameter
- [98] Invalid message
- [98] unknown message type
- [98] Message too long
- [98] invalid parameter length
- [98] control word absent from the message
- [98] message reception unknown
- [98] message ciphering unknown
- [98] Not supported cw_encryption parameter
- [139] Invalid message received
Devices raising this probable cause
- DBE 4130 (Broadcast)
- SSEB/DSS (MSE)
- DBX 4300 (6 to 26 TS inputs)
- MUXEMB/DSS (23 TS inputs)
- CONAX/DVBSC
- IRDETO/DVBSC
- SelectaVision/DVBSC
- MEDIAGUARD/CANAL+
- MEDIAGUARD/DVBSC
- NAGRAVISION/DVBSC
- NDS/DVBSC
- VIACCESS/DVBSC
- CRYTOWORKS/DVBSC
- Rate Shaper
- ViBE
- Net Processor 9040
- Amber
- ViBE Mobile TV
Probable cause
localNodeTransmissionError (24)
Wording
Local node transmission error
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
remoteNodeTransmissionError (25)
Wording
Remote node transmission error
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
routingFailure (26)
Wording
Routing failure
Custom wording
Specific problem
Category
Communications
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
backplaneFailure (51)
Wording
Backplane failure
Custom wording
Specific problem
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
CPU - PIC interface : initialisation failed.
Action
Reset the board. If the alarm registers again, return the board to Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [94] Backplane failure
Devices raising this probable cause
- ViBE
- ViBE EM3000
Probable cause
dataSetProblem (52)
Wording
Data set problem
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
equipmentIdentifierDuplication (53)
Wording
Equipment identifier duplication
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
externalIFDeviceProblem (54)
Wording
External if device problem
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
lineCardProblem (55)
Wording
Line card problem
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
multiplexerProblem (56)
Wording
Multiplexer problem
Custom wording
Specific problem
[stp_id][port][$enu]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
Multiplexer or demultiplexer error.
Action
If this alarm persists, please contact your after sales representative for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [66] Ouput port not enabled yet. Enabled multiplex failed
- [66] Output multiplex not enabled yet
- [66] Maximum number of output multiplexes exceeded
- [134] Demultiplexor bus error
- [135] Multiplexor bus error
- [136] Demultiplexor bus error
- [183] demultiplexer bus error
- [188] Multiplexer bus error
- [189] Demultiplexer bus error
- [190] Multiplexer bus error
- [191] Demultiplexer bus error
Devices raising this probable cause
- XNA 4600 adapter
- DM3200/6400
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
Probable cause
nEIdentifierDuplication (57)
Wording
NE identifier duplication
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
powerProblem (58)
Wording
Power problem
Custom wording
Specific problem
[sandarparam][SWISANDAR_ident]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
Power supply unit reports a power supply problem.
Action
Check if Power Supply Unit concerned is plugged in the chassis, if power cord is plugged and if switch is ON. Otherwise, switch off the Power Supply Unit concerned and then switch on. If the alarm registers again, replace the Power Supply Unit concerned and in any case contact Customer Service for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [5] Alimentation alarm. Code = %3
- [66] Power supply or process failure
- [94] Power problem
- [181] Power problem on unit %4
Devices raising this probable cause
- DBE 2110 (1 internal video 4 audios)
- DBE 2110 (1 internal video 8 audios)
- DBE 2100 (1 external video 4 audios)
- DBE 2120 (4 audios)
- DBE 2120 (8 audios)
- DBE 2120 (12 audios)
- DBE 4110 (DSNG)
- DBE 4120 (Contribution)
- DBE 4130 (Broadcast)
- DBE 4140 (Local insertion)
- SSEB/DSS (MSE)
- DBX 2200 (4 TS inputs)
- DBX 2200 (8 TS inputs)
- DBX 2200 (12 TS inputs)
- DBX 4300 (6 to 26 TS inputs)
- MUXEMB/DSS (23 TS inputs)
- Sandar
- DM3200/6400
- ViBE
- Vecima VistaLynx QAM
Probable cause
processorProblem (59)
Wording
Processor problem
Custom wording
Specific problem
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
Processor problem detected.
Action
Return the board to the Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [94] Processor problem
- [133] Internal error
- [137] System error
Devices raising this probable cause
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- ViBE
Probable cause
protectionPathFailure (60)
Wording
Protection path failure
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
receiverFailure (61)
Wording
Receiver failure
Custom wording
Specific problem
[stp_id][port]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
No useful traffic is received on specified VPI,VCI by the TO (TIO) board. Note : This event, as many other reception alarms, is generally produced by transmission problems in the network. It can also comes for a XNA partial failure. The quality of transmission shall be analysed by skilled staff. A check of network state shall be made. If no cause is directly detected there, a transmission analyser shall be used in place of the XNA for comparison. If a test system is not available an XNA exchange can be performed. Hereunder analysis proposal covers only trivial causes.
Action
Contact the operator of the transmitting equipment. The service is probably disrupted on this side. Check also if the configured VPI/VCI is coherent. If received signal conformity is proved, de plug and re plug the TO (TIO) board. Wait until it is recognised by the control and command software. If the state is still the same, please contact your after sales representative for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [134] No User Cell received
- [136] Selected cells not received
- [189] No user cell received
- [191] Selected cells not received
Devices raising this probable cause
- XNA 4600 adapter
- N8000
Probable cause
replaceableUnitMissing (62)
Wording
Replaceable unit missing
Custom wording
Specific problem
[$enu]
Category
Equipment
Default severity
critical
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
Board can not be detected.
Action
Check that board is correctly inserted in the right slot. If the problem persists, contact Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [94] Replaceable unit missing
- [137] No channel filter
- [144] No input board
Devices raising this probable cause
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- MSU 4422
- ViBE
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
- ViBE EM3000
Probable cause
replaceableUnitTypeMismatch (63)
Wording
Replaceable unit type mismatch
Custom wording
Specific problem
Category
Equipment
Default severity
critical
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Equipment or board declared differs from the detected one.
Action
Check consistency between installation and configuration.
Custom comment
MTEP syntax alarms matching this probable cause
- [61] %4 expected, %5 found
- [66] Unknown or bad I/O Module
- [75] bad equipment type
- [75] bad extension board %1
- [75] bad extension board %1
- [75] bad extension board %1
- [75] bad extension board %1
- [87] declaration and present boards mismatched
- [94] Replaceable unit type mismatch
- [134] Invalid configuration
- [135] Invalid configuration
- [136] Invalid configuration
- [182] TCC is in wrong slot
- [183] Board wrong type
Devices raising this probable cause
- Single Service Encoder
- Transport Stream Multiplexor
- Audio Video Acquisition
- Modulator
- Network Adapter
- Integrated Receiver Decoder
- Descrambler
- Maestream
- DM3200/6400
- ViBE
- ViBE EM3000
- Opal II
Probable cause
synchronizationSourceMismatch (64)
Wording
Synchronization source mismatch
Custom wording
Specific problem
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
Bit stream Problem.
Action
Check the input signal. Contact Customer Service
Custom comment
MTEP syntax alarms matching this probable cause
- [154] Decoder cannot lock on the MPEG-2 bit stream because of sync (input %1)
Devices raising this probable cause
- DBD 4433 - QPSK Input
- DBD 4433 - QAM Input
- DBD 4433 - ASI Input
- DBD 4433 - PDH Input
- DBD 4433 - ATM Input
- DBD 4433 - DSNG Input (Q/8/16)
- DBD 4436 - QPSK Input
- DBD 4436 - QAM Input
- DBD 4436 - ASI Input
- DBD 4436 - PDH Input
- DBD 4436 - ATM Input
- DBD 4436 - DSNG Input (Q/8/16)
- HDE 8100
Probable cause
terminalProblem (65)
Wording
Terminal problem
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
timingProblem (66)
Wording
Timing problem
Custom wording
Specific problem
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Timing problem detected.
Action
Contact Customer Service
Custom comment
MTEP syntax alarms matching this probable cause
- [63] Time difference between controller and device greater than 5 sec
- [64] Time difference between controller and device greater than 5 sec
Devices raising this probable cause
- Rate Shaper
Probable cause
transmitterFailure (67)
Wording
Transmitter failure
Custom wording
Specific problem
[$enu]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
The line encoder or its oscillator of the NI (or TAE) board is out of order. Note : This event, as many others, can be produced transiently by, for example a major electromagnetic disturbance. A one time transient alarm shall not be taken as an evidence of a failure. Always try the following procedure.
Action
De plug and re plug the NI (TAE) board. Wait until it is recognized by the control and command software. If the state is still the same, please contact your after sales representative for analysis and repair.
Custom comment
MTEP syntax alarms matching this probable cause
- [185] Transmitter failure
Devices raising this probable cause
- XNA 4600 adapter
- N8000
Probable cause
trunkCardProblem (68)
Wording
Trunk card problem
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
replaceableUnitProblem (69)
Wording
Replaceable unit problem
Custom wording
Specific problem
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
The board has been configured as inhibited. It is declared as a spare inactive board. Note : this is an informational state.
Action
If this state is not willed, check configuration.
Custom comment
MTEP syntax alarms matching this probable cause
- [183] Board inhibited
Devices raising this probable cause
- XNA 4600 adapter
Probable cause
realTimeClockFailure (70)
Wording
Real time clock failure
Custom wording
Specific problem
[stp_id][port][$enu]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
An internal or external clock has failed.
Action
If exists, check the reference oscillator. Else, contact Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [137] External 10 MHz clock failed
- [138] Internal 10.0 MHz oscillator failed
- [138] External 10.0 MHz oscillator failed
- [140] Sampling clock lock error
- [155] Real time clock failure
- [191] Output clock unlocked
Devices raising this probable cause
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- Newtec QPSK 2080
- Newtec QPSK 2077 Sx
- Newtec QPSK 2077 Hx
- Newtec QPSK 2077 Fx
- XNA 4600 adapter
- V-SFN Itis Adapter
- Newtec QPSK 2177
- DBD 4437 B - Dual Service 420
- DBD 4437 8 - Single Service 420/422P
- DBD 4437 9 - Single Service 420/422P
- DBD 4437 X - Single Service 420
- DBD 4437 Y - Single Service 420
- DBD 4437 Z - Single Service 420
- HDE 8100
- HDD 8200
- Newtec DVB-S 2277
- Newtec DVB-S 2280
Probable cause
antennaFailure (71)
Wording
Antenna failure
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
batteryChargingFailure (72)
Wording
Battery charging failure
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
diskFailure (73)
Wording
Disk failure
Custom wording
Specific problem
[code][cause]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
Hardware disk failure.
Action
Replace the disk.
Custom comment
MTEP syntax alarms matching this probable cause
- [142] Disk %2 failure
Devices raising this probable cause
- Maestream
- eXtensible Mediation Unit
Probable cause
frequencyHoppingFailure (74)
Wording
Frequency hopping failure
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
iODeviceError (75)
Wording
I/O device error
Custom wording
Specific problem
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
A problem on device is preventing establishment of communication with remote.
Action
Contact Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [93] Connection with DBP impossible
Devices raising this probable cause
- Redundant Switching Unit
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
- eXtensible Mediation Unit
Probable cause
lossOfSynchronisation (76)
Wording
Loss of synchronisation
Custom wording
Specific problem
[stp_id][port][$enu]
Category
Equipment
Default severity
major
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Selectable
Diagnosis
Loss of synchronisation between internal reference and output signal or between two devices
Action
Contact Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [8] COUPLER synchro loss
- [8] OUTPUT synchro loss
- [8] Synchro loss
- [34] Video input problem
- [110] Loss of synchronisation
- [134] Out of Frame event
- [135] Internal synchro error
- [137] FEC sync loss
- [138] Timebase synchronisation loss
- [140] Packet Synchro is missing
- [140] Packet Synchro is missing
- [145] No HEC sync
- [155] Loss of synchronization
- [190] Tributary frame synchro lost
- [190] Internal synchro error
- [191] Output frame synchro lost
- [206] Standby Mediation Unit configuration not yet synchronised
Devices raising this probable cause
- DBE 2110 (1 internal video 4 audios)
- DBE 2110 (1 internal video 8 audios)
- DBE 2100 (1 external video 4 audios)
- DBE 2120 (4 audios)
- DBE 2120 (8 audios)
- DBE 2120 (12 audios)
- DBE 4110 (DSNG)
- DBE 4120 (Contribution)
- DBE 4130 (Broadcast)
- DBE 4140 (Local insertion)
- SSEB/DSS (MSE)
- DBX 2200 (4 TS inputs)
- DBX 2200 (8 TS inputs)
- DBX 2200 (12 TS inputs)
- Barco Quasar without RF converter
- Barco Channelized Quasar
- Barco Agile Quasar VHF
- Barco Agile Quasar UHF
- Barco Quasar MKII without RF converter
- Barco Channelized Quasar MKII
- Barco Agile Quasar MKII VHF
- Barco Agile Quasar MKII UHF
- Barco Agile Quasar MKII Full Band
- XNA 4600 adapter
- MSU 4422
- Tandberg TT5031 (Conax)
- Tandberg TT5032 (Mediaguard)
- Tandberg TT5033 (Nagravision)
- Tandberg TT5034 (Viaccess)
- V-SFN Itis Adapter
- ViBE Encoder
- ViBE Decoder
- ViBE Front End PDH
- Newtec QPSK 2177
- DBD 4437 B - Dual Service 420
- DBD 4437 8 - Single Service 420/422P
- DBD 4437 9 - Single Service 420/422P
- DBD 4437 X - Single Service 420
- DBD 4437 Y - Single Service 420
- DBD 4437 Z - Single Service 420
- Net Processor 9030
- Net Feeder 9010
- HDD 8200
- Net Processor 9040
- Newtec DVB-S 2277
- Newtec DVB-S 2280
- Amber
- XMS
- Opal II
- ViBE Mobile TV
Probable cause
lossOfRedundancy (77)
Wording
Loss of redundancy
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Autobackup current
Impossible
Diagnosis
Action
Custom comment
MTEP syntax alarms matching this probable cause
Devices raising this probable cause
Probable cause
powerSupplyFailure (78)
Wording
Power supply failure
Custom wording
Specific problem
[$enu][cause][type]
Category
Equipment
Default severity
critical
Custom severity
indeterminate
Autobackup upstream
Selectable
Autobackup current
Impossible
Diagnosis
Power Supply Failure detected. One of the voltages required for nominal use has a defect.
Action
De plug and re plug the board in the chassis and then reboot the function. If the problem persists, return the board to the Customer Service.
Custom comment
MTEP syntax alarms matching this probable cause
- [5] [%1] :+5V power supply failed
- [5] [%1] :-5V power supply failed
- [5] +12V power supply failed
- [5] [%1] :+12.2V power supply failed
- [5] -12V power supply failed
- [5] +3.3V power supply failed
- [5] -5.2V power supply failed
- [5] Power supply 1 or 2 failed
- [27] power supply failed
- [95] Power supply failure
- [102] Power supply failure
- [106] Power supply failure
- [115] Power supply failure
- [116] Power supply failure
- [119] Power supply failure
- [132] Power supply default
- [133] Supply fault
- [138] Power supply fault
- [140] 5V power failed
- [140] Power supply alarm
- [173] Power supply 1 failed
- [173] Power supply 2 failed
- [182] Power supply KO
Devices raising this probable cause
- Audio Video Acquisition
- DBE 2110 (1 internal video 4 audios)
- DBE 2110 (1 internal video 8 audios)
- DBE 2100 (1 external video 4 audios)
- DBE 2120 (4 audios)
- DBE 2120 (8 audios)
- DBE 2120 (12 audios)
- DBE 4110 (DSNG)
- DBE 4120 (Contribution)
- DBE 4130 (Broadcast)
- DBE 4140 (Local insertion)
- SSEB/DSS (MSE)
- DBX 2200 (4 TS inputs)
- DBX 2200 (8 TS inputs)
- DBX 2200 (12 TS inputs)
- DBX 4300 (6 to 26 TS inputs)
- MUXEMB/DSS (23 TS inputs)
- Newtec QPSK 2080
- Newtec QPSK 2077 Sx
- Newtec QPSK 2077 Hx
- Newtec QPSK 2077 Fx
- DBP 282 M (2x1 channels)
- XNA 4600 adapter
- Maestream
- V-SFN Itis Adapter
- ViBE
- ViBE Encoder
- ViBE Decoder
- ViBE Front End PDH
- ViBE Front End 100BT
- ViBE Front End ASI
- Newtec QPSK 2177
- Net Processor 9030
- Net Feeder 9010
- Net Processor 9040
- Newtec DVB-S 2277
- Newtec DVB-S 2280
- eXtensible Mediation Unit
- Amber
- Opal II
- ViBE Mobile TV
- Vecima VistaLynx QAM
Probable cause
signalQualityEvaluationFailure (79)
Wording
Signal quality evaluation failure
Custom wording
Specific problem
Category
Equipment
Default severity
indeterminate
Custom severity
indeterminate
Autobackup upstream
Impossible
Auto